FAQ
Answers, no guesswork.
Paintless Dent Repair
What is paintless dent repair?+
PDR is a specialized process that removes dents from the back of a panel using precision tools — without repainting.
Does PDR work on all cars?+
Yes — on virtually every modern make and model, provided the paint is intact.
Will you damage my factory paint?+
No. Properly executed PDR preserves your original finish.
Can PDR fix deep dents?+
Most dents up to the size of a football can be repaired if the paint isn't broken.
What if the paint is cracked?+
We'll advise honestly — some damage requires body shop refinishing.
Hail Damage
Do you handle full hail restoration?+
Yes — hoods, roofs, trunks, quarter panels, and more.
How long does hail repair take?+
Typically 3–7 business days depending on severity.
Do you provide rentals?+
On insurance claims, rentals are usually covered — we help coordinate.
Is my car totaled?+
Not necessarily. PDR can save vehicles that body shops might total.
Do you repair fiberglass or aluminum?+
Yes — we work with modern aluminum panels and offer tailored techniques.
Insurance Claims
Do you work with all insurance companies?+
Yes — we work with every major carrier.
Will you handle my claim?+
We manage the entire process from FNOL to final supplement.
Do I have to pay my deductible?+
Yes, per your policy. Ask us about deductible-friendly options.
Do you file supplements?+
Absolutely — we handle supplements directly with your adjuster.
Can I choose my shop?+
Yes — Texas law allows you to select your preferred repair facility.
Repair Time & Costs
How much does PDR cost?+
Single dents start around $75. Larger repairs and hail damage vary based on severity.
Is PDR cheaper than a body shop?+
Typically 40–60% less for equivalent damage.
How long does a door ding take?+
Most dings are same-day, often in under an hour.
Do you offer written estimates?+
Every inspection comes with a written estimate — free of charge.
Are there financing options?+
Yes — we offer flexible options for large repairs. Ask when scheduling.
Vehicle Types
Do you work on trucks and SUVs?+
Yes — we regularly service pickups, SUVs, and vans.
Do you service luxury vehicles?+
Yes — Porsche, Mercedes, Audi, BMW, Tesla, and more.
Do you work on classic cars?+
Case by case — we evaluate paint condition first.
Do you handle fleet accounts?+
Yes — see our Fleet Dent Repair service.
Do you service commercial vehicles?+
Yes — box trucks, sprinter vans, and more.
Warranty & Appointments
Do you offer a warranty?+
Yes — a lifetime warranty on our workmanship.
Do I need an appointment?+
Walk-ins are welcome, but appointments guarantee immediate service.
What are your hours?+
Mon–Fri 9–6, Saturday 9–1. Closed Sunday.
Do you offer pickup & delivery?+
Yes — available for larger jobs across the DFW metroplex.
How do I schedule?+
Call (469) 640-5692 or use our contact form.
Where are you located?+
Allen, TX 75002 — serving all of North Dallas.
Do you sublet paint work if needed?+
Yes — for the rare panel that requires refinishing.
Do you provide loaner vehicles?+
Loaners on select projects — ask when scheduling.
How can I get an estimate remotely?+
Send clear photos of the damage to tom@hailstruckpdr.com.
Do you offer weekend inspections?+
Saturday inspections available by appointment.